The Delaware River crossing between Trenton and Morrisville in Bucks County, Pennsylvania, used to be pricey for some drivers in contemporary months as some have been charged $9 on the toll.
The proper toll is $1.25 on the Route 1 bridge, however from February to early July an digital reader in the best E-ZPass-only lane would “sporadically” fee $9 because it misclassified passenger cars, together with automobiles, SUVS, van and pickup vans, as greater cars that pay extra, consistent with the Delaware River Joint Toll Bridge Commission that owns and operates the span.
The company is within the procedure of having motorists refunds for overcharges, it mentioned in a observation on its web site.
“The drawback to begin with looked to be confined to SUVs, trucks, pickup vans, and automobiles with upper profiles, however additional investigation finds that misreads may have came about intermittently with any form of Class 1 automobile,” the observation learn.
Joseph Donnelly, the fee’s deputy govt director of communications, mentioned Saturday whilst officers do not know the way many cars have been impacted, they are aware of it used to be now not all that handed thru at the bridge.
“It’s most commonly SUVS and pickups and trucks after which there are the automobiles with positive profiles,” he mentioned. “It’s now not each and every automotive and now not each and every magnificence going thru that specific lane. It did not have any constant type or trend to who used to be being misclassified. It took a while to determine what used to be happening available in the market.”
He mentioned the E-ZPass reader used to be struck by means of flatbed truck sporting overwhelmed cars, and ultimately the fee used to be alerted to the issue when consumers began calling about overcharges.
The reader used to be switched out July 7 and because then there does not seem to be any issues, Donnelly mentioned.
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But, the fee nonetheless has questions.
“We’re doing a forensic investigation into those overcharges to spot who used to be overcharged .. It is a relatively tedious procedure. We’re nonetheless drilling down on it and when we now have extra solutions we will be able to be offering additional information,” Donnelly mentioned.”
The fee is calling drivers who used that lane to test their E-ZPass accounts for overcharges, and are directing the ones with claims to touch the fee or their state’s E-ZPass administrator.
“Our intent is to make excellent with consumers,” Donnelly mentioned.
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New Jersey E-ZPass consumers can touch the fee at once for refunds at 1-800-363-0049. Drivers will have to “be ready to supply detailed details about respective overcharges.” Customers too can e-mail detailed data to CSC@drjtbc.org. The telephone line is staffed throughout the week, however callers too can depart a message for a decision again.
Non-NJ E-ZPass machine drivers, together with the ones with passes from Pennsylvania, New York and Delaware, want to touch the ones states’ respective E-Z Pass businesses. Call customer support and feature your account data in a position
New York 1-800-333-TOLL (8655)
“Commissions workforce can’t supply refunds to accounts that don’t seem to be within the New Jersey E-ZPass Group’s database,” the observation learn.