Shenandoah Telecommunications Firm (Shentel) partnered with CSG to implement its cloud-based area service administration platform, with the purpose of streamlining operations and gaining price efficiencies because it aggressively expands its fastened wi-fi entry and wi-fi footprint. fiber.
Jeff Manning, Shentel’s vp of operations, advised Fierce that the brand new platform has already been rolled out for its Glo and Beam fiber fastened wi-fi Web providers, and that it’ll roll out to its cable enterprise subsequent month.
Manning defined that CSG’s platform permits Shentel to extra successfully schedule its 200 technicians to cowl the roughly 500 dispatch calls it handles every day. Along with permitting him to deal with a better quantity of labor orders with the identical variety of employees, Manning stated the brand new system helps him higher monitor and management on-time arrivals, permitting him to reallocate assets behind the scenes if it looks like a mistake. it might occur. It additionally gives new customer-facing options, together with a “The place’s my tech?” That permits subscribers to trace their technician’s estimated arrival time, he added.
The transfer comes as Shentel is striving to fulfill aggressive development targets for its Glo and Beam providers. Manning famous that the operator at the moment has about 45,000 Glo-approved properties and goals to succeed in 74,000 by the tip of this 12 months and 300,000 by the tip of 2026. It has equally formidable plans for Beam, focusing on 45,000 properties in working order by the tip of this 12 months. 2021 and 215,000 by the tip of 2026, up from 20,000 at the moment.
RELATED: Shentel Expands Mounted Wi-fi Service for Rural Communities
Shentel has extra modest enlargement plans for its incumbent cable enterprise, and is seeking to enhance its present footprint from 209,000 properties to 215,000 by the tip of 2026.
“So there’s plenty of development there, plenty of exercise round development, within the development of these markets, plenty of exercise round gross sales and set up of purchasers which might be becoming a member of. And all of that is a part of what the CSG platform helps us. It helps us develop that enterprise … it helps us schedule that work extra successfully, ”Manning stated.
The manager famous that Shentel launched 4 Glo markets in 2020 and has already added three extra, Salem, Roanoke and Lynchburg, Virginia, thus far in 2021 with just a few extra deliberate for the remainder of the 12 months. It’s utilizing Nokia’s 10G-compliant XGS-PON know-how for its fiber construct, it stated.
When it comes to future goal markets, Manning stated Shentel plans to take care of its historic deal with smaller, extra rural areas which might be geographically situated to reap the benefits of its 6,800-mile regional fiber spine. Whereas the corporate isn’t “going to overbuild a market that already has one or two fiber-to-the-home suppliers,” it stated the DSL, cable and wi-fi markets with out multi-gigabit capabilities are truthful recreation. Glo at the moment gives a multigiga service via its 2 Gbps pace tier.
“There’s a nice urge for food for competitors in these markets. There may be an urge for food for greater speeds and symmetrical providers that we will present, ”he stated. Whereas “there hasn’t been an enormous demand for greater than 2 gigabits per buyer proper now,” Manning stated he is nicely positioned to “pull the levers to make that occur” when the time comes.