How DHL’s Mark Smolik Learned the Limitations of Metrics| Law.com
‘Perception Is Reality’: How DHL’s Mark Smolik Learned the Limitations of Metrics in Building a World-Class Legal Team In the high-stakes world of global supply chains, where a single delayed shipment can cascade into millions in lost revenue, metrics reign supreme—tracking everything from on-time deliveries to contract compliance rates. But for Mark Smolik, the veteran … Read more