Uber Eats is quietly slashing the ranks of a little-known phase of its food-delivery employees — those that ship orders on foot.
The ride-hailing large’s “supply walker” meals service has existed for a minimum of 5 years worldwide in giant cities like New York, Chicago, Los Angeles, Vancouver and Singapore. However in current weeks, these with out automobiles or bikes took to blogs and social media to ask why they’re getting so few orders.
“I used to do 10-15 deliveries a day however the previous two days I’ve acquired just one task on my app,” a walker who didn’t need to be recognized instructed The Publish. “Uber Eats supply walkers are shocked, confused, and left with no rationalization from the corporate as to why walkers are being phased out.”
“I’ve solely made $20 within the final 4 days. Actually no provides arising,” an UberEats walker posted on Reddit in April. One other added, “I did it evenings once I had nothing to do. Bought an e mail from Uber final week saying I ought to get a motorbike 🙁 .”
Uber insists that UberEats walkers haven’t been marked for extinction.
“We’ve not phased out couriers who ship on foot,” Uber spokeswoman Freddi Goldstein instructed The Publish in a press release. “We’re merely encouraging couriers to bike when attainable to make sure essentially the most dependable supply occasions for shoppers. In that vein, we’re additionally connecting our couriers to info on discounted bike leases.”
Nonetheless, UberEats walkers complain that not solely has the corporate been cagey, its clampdown has been extreme.
“After a pair days of getting instructed that my account is ok and it’s in all probability simply a difficulty with demand,” wrote one other walker on Reddit, “I lastly talked to a customer support agent who did just a little little bit of a deeper look, and instructed me that the strolling possibility is mainly being faraway from my metropolis. He switched me over to bicycle owner, and I instantly began getting orders once more.”
Uber says walkers make up solely a small proportion of deliveries in New York Metropolis and the opposite city markets the place the service is lively. This weekend, blogger Ethan Bowman reported that the supply radius for UberEats walkers had shrunk to about 400 meters — a “ridiculously low” determine that’s down from as a lot as 1,300 meters earlier than the clampdown.
“You’d need to camp your self in a 24/hour restaurant surrounded by condo buildings simply to get any orders,” Bowman wrote on his weblog GripRoom. “At this level, Uber ought to simply take away the strolling possibility as a result of they’re treating the walkers like disposable rubbish.”
“As a substitute of going through the warmth from shedding 1000’s of employees, they’re forcing them to give up,” he added. “In a month or in order that they’ll have the ability to shut down this system ‘on account of an absence of curiosity.’ “