Australia’s New Aviation Consumer Protection Scheme Targets Dodgy Airlines
Canberra, Australia – September 7, 2025 – Australia’s federal government has put airlines on notice with a proposed aviation consumer protection scheme, set to roll out from early 2026, aimed at addressing passenger frustrations over flight delays, cancellations, and unclear refund policies. Announced by Transport Minister Catherine King, the initiative introduces strict, enforceable rules to ensure airlines provide refunds, compensation, and minimum levels of assistance, such as free food, accommodation, and prompt rebookings, when disruptions occur within their control. The move follows widespread criticism of inconsistent airline practices and a lack of regulatory clarity, as reported by Yahoo News and NewsWire.
The scheme, which will undergo a four-week consultation period starting September 8, seeks to standardize passenger rights across Australia’s aviation industry. It addresses gaps in Labor’s earlier draft charter of aviation rights, which consumer advocacy group CHOICE criticized for lacking specificity on refund eligibility, claim timelines, and compensation for lost or damaged baggage. “When things go wrong, it can be hard to know what passengers can expect from airlines and airports,” King said, emphasizing that the new rules will clarify obligations for airlines and airports alike.
Key provisions include mandatory information requirements during booking and check-in, minimum assistance levels during disruptions, and clear complaint-handling processes. The scheme draws inspiration from consumer protections in the European Union and the United States, where passengers can receive up to €600 (AU$1,072) for delays of three hours or more, barring extraordinary circumstances like natural disasters. In Australia, airlines like Qantas, which faced scrutiny after a 2024 Australian Competition and Consumer Commission report revealed a 3.2% cancellation rate—double that of Virgin Australia—will face increased pressure to comply.
Public reaction on X reflects mixed sentiments. Some users praise the initiative, with one posting, “Finally, some accountability for airlines ripping us off!” Others question enforcement, noting, “Sounds good, but will Qantas actually follow through?” The government aims to pass legislation by the end of 2025, signaling a shift toward stronger consumer protections in an industry often criticized for prioritizing profits over passengers.
Sources: