Why IMA is rethinking client and associate experience from the ground up
IMA Financial Group, a leading U.S.-based employee-owned insurance brokerage with over 2,500 associates, launched a major digital transformation initiative about two years ago (around late 2023) to become what it calls “the broker of the future.” According to Garrett Droege, IMA’s SVP and director of innovation and digital risk solutions, the process began with external … Read more
